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Client Services Specialist, Salon and Spa

Position Details

Position Information

Posting Number 23AC0167
Title Client Services Specialist, Salon and Spa
Pclass # S99858
Job Summary
Who We Are

We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together.

This position is responsible for performing a variety of tasks to support VCC Salon and Spa daily operations. The incumbent is the first point of contact and is responsible for ensuring a positive and helpful environment for clients, staff and students. The Salon and Spa reception area is a high-traffic, open workspace where working conditions can be demanding. This position requires a highly motivated individual with the ability to provide exceptional customer service.
Job Duties/Responsibilities
1. Offers exceptional clients services when greeting clients upon arrival and over the telephone, confirming appointments and answering questions about services;
2. Consistently promotes and provides a high-standard of service by keeping a friendly, positive attitude with every client and team member in the department;
3. Offers the highest level of personalized service with the ability to remain calm and gracious while addressing stressful situations;
4. Books and confirms appointment services both in person and on the telephone efficiently;
5. Oversees daily salon and spa schedules and appointments;
6. Performs transactions including payment processing, cash handling and daily sales reconciliation and reporting;
7. Informs clients about services and product specials;
8. Assists in retail sales and provides information on products offered at VCC Salon and Spa;
9. Clearly conveys a complete understanding of pricing and descriptions for available services and product lines;
10. Answers a multi-line telephone promptly and professionally, offering consistent professional, engaging and friendly support;
11. Maintains merchandise displays with detailing and fronting products for proper selling position;
12. Maintains proper signage on all displays;
13. Ensures reception and waiting area is safe and free of obstructions and hazards;
14. Handles client concerns as they arise, documenting and following through to their full resolution, referring complex issues to manager;
15. Performs cash handling and related business operations duties;
16. Assist with quarterly inventory;
17. Performs a variety of tasks related to assisting salon operations, including stocking shelves, and maintaining a clean and organized reception area;
18. Assists in department events and functions;
19. Performs other related duties as required.

Education and Experience
- Grade 12 including up to 1 year industry related customer service and retail experience;
- Computer literacy in Microsoft Office including Word and Excel;
- Experience with customer booking Software (such as Milano);
- Experience with Point of Sale (POS);
- An equivalent combination of training and/or experience may be substituted for the required qualifications.

Skills and Abilities
- Knowledgeable about all aspects of Salon and Spa operations and programs;
- Understanding and knowledge on professional product lines;
- Excellent communication skills, both written and spoken;
- Strong interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff, faculty and outside clients;
- Exceptional organizational skills and demonstrates ability to prioritize in a fast-paced work environment;
- Ability to problem solve;
- Must be self-directed, motivated, and demonstrate exceptional customer service;
- Must be able to show confidence and initiative in job performance;
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail
Salary Range - Prorated based on FTE
PAYGRADE 18- $23.2219 – $26.9368 hourly
Posting Detail Information

Employment Group Support Staff (CUPE)
Type of Position Casual
Employment Type On Call
Primary Location - This position may require you to work at all VCC locations. Downtown
Is this posting only for internal applicants?
Desired Start Date - May be subject to change
Position End Date - For Temporary Positions
Vacation Blackout Dates
Number of Hours per Week Can vary from 4 - 35 hours per week
Work Schedule - Hours may vary according to the needs of the Department
Work hours vary according to the needs of the department. Minimum 4 hour shift callout.
Eligible for Fortnight No
Special Instructions to Applicant
Posting Open Date 09/12/2023
Posting Close Date 12/22/2023
Is this a pooled posting? No

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents